Strategic vision project for a high street retailer
We were engaged on a month-long consulting project to establish the requirements of 350 buyers and merchandisers for the design of an important new software tool.
Delivering change through colleague engagement
Consulting ‘at the coalface’ to establish key frustrations and user requirements
We worked with the supply chain team of a high street retailer to consult with 350 buyers and merchandisers who use an internal software tool to help them with an integral element of their role.
To inform a significant upgrade of the software, we conducted and online survey and ran a series of focus groups to collect valuable insight and observations.
We also advised on a communications strategy to accompany the project, to help employees understand the context and importance of the work being carried out.
Finally we summarised all our findings in a concise report with key recommendations and priorities.
“I’m very happy with the outcome and the quality insight that we have captured to help shape our discovery phase. Super challenging of the existing status quo which I’m very happy about.”