Accountability

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Skill Builder

Accountability

Build a team where people do what they say they will.

A focused 90-minute session on how to make accountability a genuine part of how your team works. You'll explore what gets in the way of accountability, practise having the conversations that build it, and leave with specific commitments about how you will hold each other to higher standards.

Duration
90 minutes
Format
In-person or online
Group size
10 to 100
ideal
Best for
Leadership teams
What you leave with

Three things that change in the room.

one

Understand what accountability means in practice and the specific patterns that stop most teams from achieving it

two

Learn to have the direct, specific conversations that build accountability without creating defensiveness

three

Leave with a clear set of team agreements about how you will hold each other to your commitments

About the session

Most teams have a gap between what people say they will do and what gets done. It is rarely a question of intentions.

It is rarely a question of intentions. People commit to things in good conscience. But deadlines slip, tasks fall between the cracks, and the conversations that should happen do not happen. Over time, a frustration builds: the sense that standards are not quite what they should be, and no one is quite sure how to raise them.

The problem is often the word itself. For most people, accountability feels like something done to them, from above, usually after something has gone wrong. This session challenges that frame directly and replaces it with a more useful one.

Accountability is a clear agreement between two people, followed by the reliability to honour it. Framed that way, it is an act of respect. Making a specific commitment says you value someone's time enough to be clear about what they can count on from you. This session makes that case, gives people the tools to act on it, and sends everyone away with a specific personal commitment.

The day

Browse the agenda.

The session runs for 90 minutes. These often work well over lunch, and this timing can be flexed to suit your schedule.

Download AGENDA (PDF) →
CLICK EACH ITEM TO READ MORE
09:30
Reframing Accountability
Accountability as an act of respect.
15 minutes
Discussion
A facilitated discussion that surfaces participants' existing associations with accountability, challenges the dominant frame, and introduces a more useful one. Accountability is presented as an act of respect: the practice of making clear agreements and honouring them.
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09:30
A Recipe for Accountability
Three ingredients that make accountability consistent.
30 minutes
Framework
A structured explainer that introduces three practical ingredients for making accountability consistent: commitment clarity, a regular check-in rhythm, and the early warning norm. Each ingredient is presented with clear examples and a brief reflection to help participants identify where the gaps are in their own context.
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09:30
Accountability Scenarios
Practice the accountability conversations that actually matter.
30 minutes
Scenario
A pair-based practice exercise built around three scenarios any professional can relate to: clarifying an unclear commitment, raising a problem before a deadline slips, and addressing a colleague who consistently misses commitments. Participants can substitute live examples if they wish.
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09:30
Making Accountability Personal
Commit to how you will hold yourself and others accountable.
15 minutes
Exercise
A reflective activity in which each participant identifies one specific, time-bound change they will make to hold themselves and others accountable. Reflections are shared with the group or with a partner, making individual intentions visible and reinforcing the topic's central reframe.
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Who it's for

Built for teams who want people to do what they say they will.

Intact teams

Teams who want accountability to become a genuine working norm. The session reframes the word, practises the conversations that build it, and ends with team agreements.

Open-enrolment cohorts

Individuals from different organisations. Each person leaves thinking about accountability differently and with a specific personal commitment to act on.

Also available

Join an upcoming open workshop.

No full team to bring? Individuals and small groups can join a scheduled open session and learn alongside people from other organisations.

Buy tickets →
Next step

Bring it into your own team.

Every engagement starts the same way: a 30-minute call to understand the team, the situation, and what good would look like. From there, we agree the shape of the workshop together.

TESTIMONIAL
“Really positive and insightful approach. Love the tools used and a really great tone. It brought the best out of the team - allowing them a chance to be heard and engage but also to feel they owned the solutions. Definitely recommend.”
Emma Rodgers
Head of Communications and Marketing, CITB
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