Our Process

What it’s like to work with us
Research

Research

We’ll start by setting up an in-depth phone call or meeting, to get as much information as possible on your participants and desired outcomes.

We’ll work closely with you to fully understand the nuances of your project.
Design & Refine

design & refine

We’ll then talk you through our recommendations, and you’ll have the chance to ask as many questions as you like and guide us through your vision of what you want to achieve.

We can work with you as much as needed in the run-up to the project to make sure we get everything right.
Delivery

delivery

When the time comes, we’ll be the enthusiastic facilitator and coach, carefully guiding your group of participants through a series of activities & discussions most relevant to them. We’ll inspire ideas, tease out solutions, so people find common ground.

We provide all necessary stationery, including activity guides and worksheets. Or - if it’s a virtual session, we’ll use software to help us capture ideas and comments.
Review & Close

review & close

We’ll wrap up with a summary of key points and actions, and can provide a written summary afterwards if required.

Finally we’ll hold a debrief meeting with you to share any learnings or next steps.

More about us

You can also expect the following:
Global Network

Global Network

We have a network of experienced facilitators and group moderators who work with clients across the UK and beyond - in person and virtually. So wherever you’re based, we can help. We work on many kinds of projects, for a wide variety of clients, with groups of any size.
Fair, Transparent Fees

Fair, Transparent Fees

We present all our fees and expenses clearly, so you can see exactly what we’re charging for and why. We’ll quote you a fixed fee for the work we carry out, so you’ll have no surprises when our final invoice arrives. We offer a 20% discount for charities. Ask us for a quote today!
Visual Whiteboards

Visual Whiteboards

We bring many of our meetings and workshops to life with collaborative visual activities, like whiteboards and post-it notes. For remote sessions we replicate this experience using tools such as MURAL and Miro, where you can post virtual sticky notes and write on virtual whiteboards together.
A Clear Agenda

A Clear Agenda

A well-designed agenda is a beautiful thing. We'll work with you to make sure the important points and topics are included, with the best approach for each to achieve the outcomes you need. We'll guide you on how much time is needed - never taking more than is necessary - and what can realistically be achieved.
Tools & Techniques

Tools & Techniques

We’re avid collectors of useful approaches to spark new thinking and enable vibrant conversations. From World Cafe to Open Space, Team Canvas to Unconference, Customer Journey Mapping to Scenario Planning, we use the most relevant tools & techniques to fit your brief perfectly.
Real Examples

Real Examples

All our sessions and toolkits come with a variety of real-life examples from businesses of different sizes, from different industries. We analyse and explain how a selection of companies have carried out this work in the past and outline the resulting impact.
Industry Experience

Industry Experience

We’re fast learners and can quickly learn about the ins and outs of your company and competitive landscape. We’re good with technical content, and our facilitators have broad experience working with many clients in a wide range of industries.
Action Plan

Action Plan

It's crucial to achieve a tangible outcome from this process, so we'll show you how to work with your team to create a practical action plan to implement the end result. The plan includes tasks, timescales, roles and responsibilities - specific outcomes that will impact your business.
Full Engagement

Full Engagement

Our meetings and workshops get everyone collaborating equally and effectively to harness their collective strengths and make insightful contributions. They’re carefully designed experiences that help people of all kinds speak up, generate ideas, solve problems, share opinions and make decisions.
Virtual Facilitation

Virtual Facilitation

We're increasingly invited to work with remote teams and participants working from home. Once you’re comfortable using virtual workshop software, the usual principles of running a great workshop or meeting apply: we create carefully designed, high energy events that help people generate ideas, solve problems, share opinions and make decisions.
Completely Bespoke

Completely Bespoke

We’ll work closely with you to understand the nuances of your project and team, and allow you to guide us through your vision of what you want to achieve. We’ll create a bespoke proposal and scope of work, including outlines and agendas, and work with you to refine and finalise the key details to make your project a success.
Tangible Outcomes

Tangible Outcomes

We'll work closely with you to understand the outcomes you need from the session and work towards these, to help you drive your project forward with key deliverables, decisions, stakeholder support, actions, measurement criteria, roles, responsibilities and deadlines.
Expert Facilitation

Expert Facilitation

When the day comes, we’ll carefully and skilfully guide your participants through a series of sessions and discussions to achieve your aims. We design sessions to keep the engagement and energy high, making sure everyone gets the chance to contribute. We’ll wrap up with key points and actions, and can record everything in a report afterwards if required.
TESTIMONIAL
“You have achieved so much. Your influence and training have resulted in outcomes that exceeded my hopes and expectations.”
Jenny Green
Founder & Director
AEL Outdoor Solutions
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