Our Service Standards

What to expect when you work with us

Our Process

How we typically approach client projects

Research

We start by setting up an in-depth phone call or meeting, to get as much detail as possible on your participants and desired outcomes.

We’ll work closely with you to fully understand the nuances of your project.

design & refine

We’ll talk you through our recommendations, and you can ask as many questions as you like and guide us through your vision of what you want to achieve.

We can work with you as much as needed in the run-up to the project to make sure we get everything right.

delivery

When the time comes, we’ll be the enthusiastic facilitator and coach, carefully guiding your group of participants through a series of activities & discussions most relevant to them. We’ll inspire ideas, tease out solutions, so people find common ground.

We provide all necessary stationery, including activity guides and worksheets. Or - if it’s a virtual session, we’ll use software to help us capture ideas and comments.

review & close

We’ll wrap up with a summary of key points and actions, and provide a written summary afterwards if required.

Finally we’ll hold a debrief meeting with you to share any learnings or next steps.

More about us

You can also expect the following:
Visual Whiteboards

Visual Whiteboards

We bring many of our meetings and workshops to life with collaborative visual activities, like whiteboards and post-it notes. For remote sessions we replicate this experience using tools such as MURAL, Miro, Jamboard and more, where you can post virtual sticky notes and write on virtual whiteboards together.
Virtual Facilitation

Virtual Facilitation

We're increasingly invited to work with remote teams and participants working from home. Once you’re comfortable using virtual workshop software, the usual principles of running a great workshop or meeting apply: we create carefully designed, high energy events that help people generate ideas, solve problems, share opinions and make decisions.
Zoom & Microsoft Teams

Zoom & Microsoft Teams

We can use Zoom and Microsoft Teams to successfully replicate many areas of our face-to-face workshops. We use both apps to organise breakout groups when appropriate, and also utilise chat functions for sharing links & files and fielding questions. We don't charge for use of our Zoom & Teams accounts.
Expert Facilitation

Expert Facilitation

When the day comes, we’ll carefully and skilfully guide your participants through a series of sessions and discussions to achieve your aims. We design sessions to keep the engagement and energy high, making sure everyone gets the chance to contribute. We’ll wrap up with key points and actions, and can record everything in a report afterwards if required.
Completely Bespoke

Completely Bespoke

We’ll work closely with you to understand the nuances of your project and team, and allow you to guide us through your vision of what you want to achieve. We’ll create a bespoke proposal and scope of work, including outlines and agendas, and work with you to refine and finalise the key details to make your project a success.
Full Engagement

Full Engagement

Our meetings and workshops get everyone collaborating equally and effectively to harness their collective strengths and make insightful contributions. They’re carefully designed experiences that help people of all kinds speak up, generate ideas, solve problems, share opinions and make decisions.
Fair, Transparent Fees

Fair, Transparent Fees

We present all our fees and expenses clearly, so you can see exactly what we’re charging for and why. We’ll quote you a fixed fee for the work we carry out, so you’ll have no surprises when our final invoice arrives. We offer a 20% discount for charities. Ask us for a quote today!
Industry Experience

Industry Experience

We’re fast learners and can quickly learn about the ins and outs of your company and competitive landscape. We’re good with technical content, and our facilitators have broad experience working with many clients in a wide range of industries.
Global Network

Global Network

We have a network of experienced facilitators and group moderators who work with clients across the UK and beyond - in person and virtually. So wherever you’re based, we can help. We work on many kinds of projects, for a wide variety of clients, with groups of any size.
Tangible Outcomes

Tangible Outcomes

We'll work closely with you to understand the outcomes you need from the session and work towards these, to help you drive your project forward with key deliverables, decisions, stakeholder support, actions, measurement criteria, roles, responsibilities and deadlines.
Tools & Techniques

Tools & Techniques

We’re avid collectors of useful approaches to spark new thinking and enable vibrant conversations. From World Cafe to Open Space, Team Canvas to Unconference, Customer Journey Mapping to Scenario Planning, we use the most relevant tools & techniques to fit your brief perfectly.
A Clear Agenda

A Clear Agenda

A well-designed agenda is a beautiful thing. We'll work with you to make sure the important points and topics are included, with the best approach for each to achieve the outcomes you need. We'll guide you on how much time is needed - never taking more than is necessary - and what can realistically be achieved.
TESTIMONIAL
“Creative Huddle worked alongside our creative director to build a highly engaging session that filled our leaders with ideas and inspiration. I’d highly recommend Creative Huddle – they’re easy to work with, know their stuff and are passionate about what they do.”
John Athanasiou
Director of People
HarperCollins