Focus on the improvements you can actually make.
We’ll lead a discussion to agree where there are opportunities to make improvements, focusing on the areas where YOU can implement changes for yourselves.
We’ll lead a discussion to agree where there are opportunities to make improvements. This will include identifying where trade-offs may need to be made (if there are clashing desired outcomes for different customer types) and where there are areas outside of your control that you are unable to influence.
Use Where to Act to focus a team on the changes within its own control. Agreeing where there are real opportunities to improve, and where trade-offs or limits apply, keeps effort on what the team can actually influence.
Using this tool with a skilled facilitator means that discussions are focused, time is used efficiently, and the group moves toward consensus, making the session productive and impactful.
