Culture

Culture

Trust & Psychological Safety Toolkit

Toolkit

Build the safety to speak up.

Tools to build the trust and psychological safety that let a team do its best work.

Format

Digital download, instant access

DESIGNED FOR

Leaders building trust and safety in their team

Culture · Toolkit
£ 95 

One-off. Choose the toolkit on its own, or add a coaching call with James.

Buy now

Yours to keep, organisation-wide

QUICK SUMMARY

In a nutshell.

INCLUDES
  • A grounded primer on psychological safety and why it matters
  • Tools that break trust down into what you can build
  • Scenario practice for the moments that make or break safety
  • Practical techniques to build safety day to day
  • A team commitment to protect it
OUTCOMES
  • A team where people speak up more freely
  • A shared, practical understanding of trust
  • Habits that protect safety under pressure
DEEP DIVE

The process, step by step.

Each tool has a specific job and a specific place in the running order. Run them like this and the outcome takes care of itself.

CLICK EACH ITEM TO READ MORE
Psychological Safety 101
What psychological safety is and why it matters most.
30 minutes

Explainer

An interactive explainer that introduces participants to the concept of psychological safety, drawing on Google's Project Aristotle research to establish why it matters for team performance. Covers what psychological safety is, what it looks like in practice, and the specific behaviours that build or erode it.
Read more about this tool →
Safety Scenarios
Realistic situations that build or erode safety.
30 minutes

Scenario

Participants explore real-life situations that highlight psychological safety in the workplace, or the absence of it, and identify the behaviours and actions that build or erode it within teams.
Read more about this tool →
Safety Strategies
Practical techniques for building psychological safety.
30 minutes

Exercise

Participants learn practical techniques to build and maintain psychological safety within their teams, covering open communication, demonstrating empathy and encouraging vulnerability.
Read more about this tool →
Trust In Me
Break down trust with the Trust Equation.
30 minutes

Framework

How do you get people to trust you? Using the Trust Equation, participants break down the components of trust, understand what contributes to their Trust Quotient, and identify practical ways to increase it.
Read more about this tool →
Trustable Traits
Define trust from your own experience.
30 minutes

Framework

Think of someone you trust. Why do you feel this way about them? We run a simple discussion in breakout groups where participants identify people they trust and why. We collect a set of Trustable Traits from the group.
Read more about this tool →
Building Trust Together
Turn trust insights into shared commitments.
30 minutes

Exercise

A structured closing activity that moves the session from individual insight to shared commitment. Each participant names one specific behaviour they will do more of to build trust and one they will do less of. These are shared with the group, making them visible and creating mutual accountability without requiring a lengthy planning process.
Read more about this tool →
Rollercoaster Check-in
A visual check-in on how the team is really doing.
30 minutes

Exercise

Using the metaphor of a rollercoaster, participants relate to the ups and downs, difficulties and achievements of their work at the moment and learn how other team members are getting on too.
Read more about this tool →
User Manual
Help colleagues understand how to work with you.
60 minutes

Exercise

Participants work through a series of prompts to create their own User Manual: a simple framework that helps colleagues understand how to get the most from them, how to communicate, and what support they need.
Read more about this tool →
DEEP DIVE

The agenda, step by step.

The session is made up of a series of explainers, scenarios and tools. Read more below to get a clear picture of what to expect.

CLICK EACH ITEM TO READ MORE
Psychological Safety 101
What psychological safety is and why it matters most.
30 minutes

Explainer

An interactive explainer that introduces participants to the concept of psychological safety, drawing on Google's Project Aristotle research to establish why it matters for team performance. Covers what psychological safety is, what it looks like in practice, and the specific behaviours that build or erode it.
Read more about this tool →
Safety Scenarios
Realistic situations that build or erode safety.
30 minutes

Scenario

Participants explore real-life situations that highlight psychological safety in the workplace, or the absence of it, and identify the behaviours and actions that build or erode it within teams.
Read more about this tool →
Safety Strategies
Practical techniques for building psychological safety.
30 minutes

Exercise

Participants learn practical techniques to build and maintain psychological safety within their teams, covering open communication, demonstrating empathy and encouraging vulnerability.
Read more about this tool →
Trust In Me
Break down trust with the Trust Equation.
30 minutes

Framework

How do you get people to trust you? Using the Trust Equation, participants break down the components of trust, understand what contributes to their Trust Quotient, and identify practical ways to increase it.
Read more about this tool →
Trustable Traits
Define trust from your own experience.
30 minutes

Framework

Think of someone you trust. Why do you feel this way about them? We run a simple discussion in breakout groups where participants identify people they trust and why. We collect a set of Trustable Traits from the group.
Read more about this tool →
Building Trust Together
Turn trust insights into shared commitments.
30 minutes

Exercise

A structured closing activity that moves the session from individual insight to shared commitment. Each participant names one specific behaviour they will do more of to build trust and one they will do less of. These are shared with the group, making them visible and creating mutual accountability without requiring a lengthy planning process.
Read more about this tool →
Rollercoaster Check-in
A visual check-in on how the team is really doing.
30 minutes

Exercise

Using the metaphor of a rollercoaster, participants relate to the ups and downs, difficulties and achievements of their work at the moment and learn how other team members are getting on too.
Read more about this tool →
User Manual
Help colleagues understand how to work with you.
60 minutes

Exercise

Participants work through a series of prompts to create their own User Manual: a simple framework that helps colleagues understand how to get the most from them, how to communicate, and what support they need.
Read more about this tool →
What you leave with

Three things you walk away with.

People do their best work when it is safe to speak up, take a risk and be honest. This toolkit gives you the tools to understand trust, build psychological safety and turn it into shared habits.

People speak up

A team where people speak up more freely

Understand trust

A shared, practical understanding of trust

Safety that holds

Habits that protect safety under pressure

How it works

From booking to the room.

one

Book your seat

Choose a date and book online. You get instant confirmation, and an invoice if you need one.

two

Get your details

We send joining instructions, the location or link, and anything to prepare beforehand.

three

Come along

Join a small cohort of peers from other organisations for the session.

four

Take it back

Leave with practical tools and a clear next step to put to work with your own team.

How it works

From purchase to running it.

one

Buy the kit

A one-off purchase, with instant access to every file and a licence for your whole organisation.

two

Download everything

Get the full toolkit as a single download: guides, tools, workbook and slides.

three

Make it yours

Read the facilitator's guide and tailor the deck and materials to your team.

four

Run it

Use the kit as designed and lead your team through the process from start to finish.

In the kit

Everything you need, from start to finish.

The kit is built to be opened and used. No theory to interpret, no convoluted instructions or setup. Everything is ready.

Facilitator's playbook

A step-by-step running order with timings and prompts, so you can run the session with confidence.

Editable slide deck

A brandable deck in PowerPoint and Keynote to run the session your way.

Printable workbooks and canvases

Every tool as a print-ready worksheet or canvas, for the room or a whiteboard.

Coaching call with James

An optional 30-minute call to plan your session and get the most from the kit.

In the SESSION

Time well spent, from start to finish.

I've been delivering open workshops for years. They're different beasts to in-person sessions, and I use a considered mix of technology and facilitation techniques to make them effective and engaging experiences. Here's what you can expect when you attend this one.

Placeholder illustration

Facilitator's playbook

A step-by-step running order with timings and prompts, so you can run the session with confidence.

Editable slide deck

A brandable deck in PowerPoint and Keynote to run the session your way.

Printable workbooks and canvases

Every tool as a print-ready worksheet or canvas, for the room or a whiteboard.

Coaching call with James

An optional 30-minute call to plan your session and get the most from the kit.

Is it right for you?

An honest read on fit.

A good fit if
  • You want people to speak up and take smart risks
  • You want practical tools to build trust and safety
  • You are ready to model it as a leader
  • You want habits, not a one-off conversation
Probably not for you if
  • You want a full facilitated culture programme
  • You expect safety to appear without leaders changing
  • You are looking for theory rather than practice
  • You are not ready to hear hard truths

Common questions.

What's included in the toolkit?

Every tool in the kit, a facilitator playbook with a running order and timings, an editable slide deck, printable workbooks and canvases, and worked examples. Everything you need to run it yourself.

How is it delivered?

It is a digital download. The moment you buy, you get instant access to download everything, yours to keep.

Do I need facilitation experience to run it?

No. Every tool comes with step-by-step facilitator notes and timings, so you can run it with confidence even if you have never facilitated before.

Can I run it with my whole team or organisation?

Yes. Your licence is organisation-wide, so you can use it with any team, as many times as you like.

Can I edit and brand the materials?

Yes. The slides and worksheets are editable, so you can brand them and adapt them to your own context.

Can I get help running it?

Yes. You can add a coaching call with James to plan your session, or bring him in to facilitate it for you.

Need a hand?

Talk to James first.

If you are not sure whether this is right for your team, a short call is the fastest way to find out. No pressure, no pitch.