Teamwork

Teamwork

Feedback & Candour Toolkit

Toolkit

Make feedback a habit.

Everything a team needs to give and receive feedback well, and to build a culture of candour.

Format

Digital download, instant access

DESIGNED FOR

Leaders and teams who want better, more regular feedback

Teamwork · Toolkit
£ 95 

One-off. Choose the toolkit on its own, or add a coaching call with James.

Buy now

Yours to keep, organisation-wide

QUICK SUMMARY

In a nutshell.

INCLUDES
  • A clear model of the three kinds of feedback
  • A structure for planning and delivering it well
  • Scenario practice for the conversations that go sideways
  • A commitment to make feedback regular
  • A candour diagnostic to see where you stand
OUTCOMES
  • A team that gives and receives feedback well
  • Fewer conversations left too late
  • A measurable lift in everyday candour
DEEP DIVE

The process, step by step.

Each tool has a specific job and a specific place in the running order. Run them like this and the outcome takes care of itself.

CLICK EACH ITEM TO READ MORE
Feedback 101
Appreciation, coaching and evaluation, and when to use each.
30 minutes

Explainer

Giving feedback is something most people recognise as important, but few feel truly confident doing well. We break it down into three distinct types: appreciation, coaching, and evaluation. By understanding the differences, participants can choose the right kind of feedback for the right moment, and deliver it in a way that lands.
Read more about this tool →
Feedback Conversations
Plan and deliver feedback using Situation, Behaviour, Impact.
30 minutes

Exercise

Good feedback doesn’t just rely on intent, it needs structure. In this session, we explore how to plan and deliver a feedback conversation using the Situation–Behaviour–Impact (SBI) model, helping participants stay grounded, specific, and constructive.
Read more about this tool →
Feedback Scenarios
Why feedback goes sideways, and how to land it.
30 minutes

Scenario

Despite your good intentions in giving feedback, have people sometimes taken things the wrong way, or become defensive? Knowing why this happens can help us understand how we come across when giving feedback, so we can get our delivery right.
Read more about this tool →
Future Feedback
Make feedback a habit, not an event.
15 minutes

Exercise

Now that the team has learned the principles, explored the challenges, and practised the tools - how do they keep it going?
Read more about this tool →
Four-Corner Feedback
A quick four-part reflection to close a session.
15 minutes

Exercise

Each person takes a sheet of paper, divides it into four corners, and answers a question or completes a statement in each. The group then shares selected responses.
Read more about this tool →
The Feedback and Candour Diagnostic
Rate the six dimensions of candour honestly.
90 minutes

Diagnostic

<p>The substrate diagnostic. Six dimensions of candour (feedback up, across, down; surfacing problems; sharing information; expressing disagreement) rated against HOLDS, MIXED, or BREAKS. Without this substrate in place, every other commitment is theatre.</p>
Read more about this tool →
DEEP DIVE

The agenda, step by step.

The session is made up of a series of explainers, scenarios and tools. Read more below to get a clear picture of what to expect.

CLICK EACH ITEM TO READ MORE
Feedback 101
Appreciation, coaching and evaluation, and when to use each.
30 minutes

Explainer

Giving feedback is something most people recognise as important, but few feel truly confident doing well. We break it down into three distinct types: appreciation, coaching, and evaluation. By understanding the differences, participants can choose the right kind of feedback for the right moment, and deliver it in a way that lands.
Read more about this tool →
Feedback Conversations
Plan and deliver feedback using Situation, Behaviour, Impact.
30 minutes

Exercise

Good feedback doesn’t just rely on intent, it needs structure. In this session, we explore how to plan and deliver a feedback conversation using the Situation–Behaviour–Impact (SBI) model, helping participants stay grounded, specific, and constructive.
Read more about this tool →
Feedback Scenarios
Why feedback goes sideways, and how to land it.
30 minutes

Scenario

Despite your good intentions in giving feedback, have people sometimes taken things the wrong way, or become defensive? Knowing why this happens can help us understand how we come across when giving feedback, so we can get our delivery right.
Read more about this tool →
Future Feedback
Make feedback a habit, not an event.
15 minutes

Exercise

Now that the team has learned the principles, explored the challenges, and practised the tools - how do they keep it going?
Read more about this tool →
Four-Corner Feedback
A quick four-part reflection to close a session.
15 minutes

Exercise

Each person takes a sheet of paper, divides it into four corners, and answers a question or completes a statement in each. The group then shares selected responses.
Read more about this tool →
The Feedback and Candour Diagnostic
Rate the six dimensions of candour honestly.
90 minutes

Diagnostic

<p>The substrate diagnostic. Six dimensions of candour (feedback up, across, down; surfacing problems; sharing information; expressing disagreement) rated against HOLDS, MIXED, or BREAKS. Without this substrate in place, every other commitment is theatre.</p>
Read more about this tool →
What you leave with

Three things you walk away with.

Most teams avoid feedback until it is too big to give well. This toolkit gives you the model, the practice and the diagnostic to make honest, useful feedback a habit rather than an event.

Feedback that flows

A team that gives and receives feedback well

Say it sooner

Fewer conversations left too late

More candour

A measurable lift in everyday candour

How it works

From booking to the room.

one

Book your seat

Choose a date and book online. You get instant confirmation, and an invoice if you need one.

two

Get your details

We send joining instructions, the location or link, and anything to prepare beforehand.

three

Come along

Join a small cohort of peers from other organisations for the session.

four

Take it back

Leave with practical tools and a clear next step to put to work with your own team.

How it works

From purchase to running it.

one

Buy the kit

A one-off purchase, with instant access to every file and a licence for your whole organisation.

two

Download everything

Get the full toolkit as a single download: guides, tools, workbook and slides.

three

Make it yours

Read the facilitator's guide and tailor the deck and materials to your team.

four

Run it

Use the kit as designed and lead your team through the process from start to finish.

In the kit

Everything you need, from start to finish.

The kit is built to be opened and used. No theory to interpret, no convoluted instructions or setup. Everything is ready.

Facilitator's playbook

A step-by-step running order with timings and prompts, so you can run the session with confidence.

Editable slide deck

A brandable deck in PowerPoint and Keynote to run the session your way.

Printable workbooks and canvases

Every tool as a print-ready worksheet or canvas, for the room or a whiteboard.

Coaching call with James

An optional 30-minute call to plan your session and get the most from the kit.

In the SESSION

Time well spent, from start to finish.

I've been delivering open workshops for years. They're different beasts to in-person sessions, and I use a considered mix of technology and facilitation techniques to make them effective and engaging experiences. Here's what you can expect when you attend this one.

Placeholder illustration

Facilitator's playbook

A step-by-step running order with timings and prompts, so you can run the session with confidence.

Editable slide deck

A brandable deck in PowerPoint and Keynote to run the session your way.

Printable workbooks and canvases

Every tool as a print-ready worksheet or canvas, for the room or a whiteboard.

Coaching call with James

An optional 30-minute call to plan your session and get the most from the kit.

Is it right for you?

An honest read on fit.

A good fit if
  • You want feedback to flow more freely in your team
  • You want practical structures, not theory
  • You are ready to practise the harder conversations
  • You want to build the habit over time
Probably not for you if
  • You want a full facilitated programme delivered
  • You want to avoid difficult conversations altogether
  • You are looking for a lecture on feedback
  • You are not ready to change how your team gives it

Common questions.

What's included in the toolkit?

Every tool in the kit, a facilitator playbook with a running order and timings, an editable slide deck, printable workbooks and canvases, and worked examples. Everything you need to run it yourself.

How is it delivered?

It is a digital download. The moment you buy, you get instant access to download everything, yours to keep.

Do I need facilitation experience to run it?

No. Every tool comes with step-by-step facilitator notes and timings, so you can run it with confidence even if you have never facilitated before.

Can I run it with my whole team or organisation?

Yes. Your licence is organisation-wide, so you can use it with any team, as many times as you like.

Can I edit and brand the materials?

Yes. The slides and worksheets are editable, so you can brand them and adapt them to your own context.

Can I get help running it?

Yes. You can add a coaching call with James to plan your session, or bring him in to facilitate it for you.

Need a hand?

Talk to James first.

If you are not sure whether this is right for your team, a short call is the fastest way to find out. No pressure, no pitch.