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If your team needs to dive deeper into how it manages its customer experience, this workshop will help you achieve that.
We’ll start with understanding who your customers are, how they experience working with you and what the desired experience would be like. We'll work to achieve a holistic view of the customer experience, including all touchpoints and interactions.
Once this picture is clear we’ll move on to brainstorming ideas for improvements, building in time to complete quick wins there and then as well as building plans for further ideas to be progressed.
You’ll leave having already created momentum behind your ideas and with energy to make more happen.
If your team needs to dive deeper into how it manages its customer experience, this workshop will help you achieve that.
We’ll start with understanding who your customers are, how they experience working with you and what the desired experience would be like. We'll work to achieve a holistic view of the customer experience, including all touchpoints and interactions.
Once this picture is clear we’ll move on to brainstorming ideas for improvements, building in time to complete quick wins there and then as well as building plans for further ideas to be progressed.
You’ll leave having already created momentum behind your ideas and with energy to make more happen.
The informality of our workshops enables participants to relax, express themselves freely and find common ground with others. This lends itself perfectly to ideation and team-building by encouraging positive interactions and idea sharing.
We're glad you asked! Simply put, a Talkshop is a cross between a talk and a workshop. They're short, punchy, thought-provoking sessions. We take a key concept and explain it clearly, then help your team explore it together to understand how it can help them in their work.
