Brand
Tools to understand your customer, map their experience and find where to improve it.
One-off. Choose the toolkit on its own, or add a coaching call with James.
Yours to keep, organisation-wide
Each tool has a specific job and a specific place in the running order. Run them like this and the outcome takes care of itself.
Exercise
Canvas
Canvas
Exercise
Exercise
Exercise
Exercise
Canvas
Exercise
Exercise
The session is made up of a series of explainers, scenarios and tools. Read more below to get a clear picture of what to expect.
Exercise
Canvas
Canvas
Exercise
Exercise
Exercise
Exercise
Canvas
Exercise
Exercise
The best ideas start with the person on the receiving end. This toolkit gives you the tools to get clear on who your customer is, step into their experience, map their journey and find the moments that matter most.
A shared, honest view of your customer
A journey map that shows where to act
A clear ambition for the experience you want to create
Choose a date and book online. You get instant confirmation, and an invoice if you need one.
We send joining instructions, the location or link, and anything to prepare beforehand.
Join a small cohort of peers from other organisations for the session.
Leave with practical tools and a clear next step to put to work with your own team.
A one-off purchase, with instant access to every file and a licence for your whole organisation.
Get the full toolkit as a single download: guides, tools, workbook and slides.
Read the facilitator's guide and tailor the deck and materials to your team.
Use the kit as designed and lead your team through the process from start to finish.
The kit is built to be opened and used. No theory to interpret, no convoluted instructions or setup. Everything is ready.
A step-by-step running order with timings and prompts, so you can run the session with confidence.
A brandable deck in PowerPoint and Keynote to run the session your way.
Every tool as a print-ready worksheet or canvas, for the room or a whiteboard.
An optional 30-minute call to plan your session and get the most from the kit.
I've been delivering open workshops for years. They're different beasts to in-person sessions, and I use a considered mix of technology and facilitation techniques to make them effective and engaging experiences. Here's what you can expect when you attend this one.
A step-by-step running order with timings and prompts, so you can run the session with confidence.
A brandable deck in PowerPoint and Keynote to run the session your way.
Every tool as a print-ready worksheet or canvas, for the room or a whiteboard.
An optional 30-minute call to plan your session and get the most from the kit.
Every tool in the kit, a facilitator playbook with a running order and timings, an editable slide deck, printable workbooks and canvases, and worked examples. Everything you need to run it yourself.
It is a digital download. The moment you buy, you get instant access to download everything, yours to keep.
No. Every tool comes with step-by-step facilitator notes and timings, so you can run it with confidence even if you have never facilitated before.
Yes. Your licence is organisation-wide, so you can use it with any team, as many times as you like.
Yes. The slides and worksheets are editable, so you can brand them and adapt them to your own context.
Yes. You can add a coaching call with James to plan your session, or bring him in to facilitate it for you.
If you are not sure whether this is right for your team, a short call is the fastest way to find out. No pressure, no pitch.
