Feedback

Giving feedback is something most people recognise as important, but few feel truly confident doing well. We break it down into three distinct types: appreciation, coaching, and evaluation. By understanding the differences, participants can choose the right kind of feedback for the right moment, and deliver it in a way that lands.

An interactive explainer that introduces participants to the concept of psychological safety, drawing on Google's Project Aristotle research to establish why it matters for team performance. Covers what psychological safety is, what it looks like in practice, and the specific behaviours that build or erode it.

Despite your good intentions in giving feedback, have people sometimes taken things the wrong way, or become defensive? Knowing why this happens can help us understand how we come across when giving feedback, so we can get our delivery right.

A handy prompt to help you imagine yourself in others’ shoes and view at things from their perspective. What is your subject thinking? What are they seeing? What kinds of things are they saying to the people they care about?

Good feedback doesn’t just rely on intent, it needs structure. In this session, we explore how to plan and deliver a feedback conversation using the Situation–Behaviour–Impact (SBI) model, helping participants stay grounded, specific, and constructive.

Now that the team has learned the principles, explored the challenges, and practised the tools - how do they keep it going?